Call Center Software
Call center operations, and their customer service representatives, or CSRs, are paramount in properly creating, coding and dispatching work orders. If work orders are routed to the wrong assignment, or coded incorrectly, it could present a major delay in service.
ServiceInsight ensures your CSRs are informed of all the factors that impact work order deposition, such as site closures, equipment warranty expirations, and duplicate requests. These CSR tools greatly increase efficiency of the facilities team and reduce costs by optimizing work allocation.
Benefits of Our Software Solutions for Call Centers and CSRs
- Increase visibility around equipment warranties and vendor contracts
- Ensure accurate data for decision-making by preventing incorrect work order coding
- Use call analysis data and tools to reduce service request call times
- Increase CSR productivity by supporting bulk entry of service requests